REDCONCIERGE

Integrations

Six external platforms, every one production-proven on live winery deployments. Commerce7 and RedChirp run on current client deployments today; the Shopify stack and Klaviyo are production-proven and activated and tested on your store during onboarding.

Talk to us →RedConcierge overview →

Shopify - storefront and admin

Customer recognition: A recognized shopper opens the agent and contact details, saved address and club indicators load, so every reply is personalized from the first message.
Order history: Recent orders answered inline, with line items and dates from live Shopify data.
Your catalogue as cards: Products render as recommendable cards with current price, availability and stock, kept current by scheduled sync and webhooks - recommendations never drift from your live catalogue.
Cart, quantities, discounts: The agent creates and manages the Shopify cart in-chat - add, update and remove items, apply discount codes and subscription selling plans, totals refresh instantly.
Delivery preparation: Contact and address supplied, delivery options fetched, chosen method applied - the order fully prepared in the conversation.
Payment: The prepared order hands to Shopify's own secure hosted checkout - card details stay entirely with Shopify.

Commerce7 - customer, cart, checkout and clubs

Live today at Potter's Vineyard.

Customer login and profile: Members log in inside the widget; profile, addresses, saved cards, orders and clubs load for a fully personalized session.
Cart and checkout, fully in-chat: Anonymous or logged-in carts, real pickup locations and shipping regions validated, and the order charged directly through Commerce7 - confirmation in the chat, no site redirect.
Payment handling: Saved cards complete orders without re-entry; new cards at club signup are tokenized client-side via Stripe, so the concierge never touches a raw card number - full numbers live only in Commerce7's PCI-compliant vault.
Club discovery and membership: Live club data as membership cards; members see their active club, delivery method, payment on file and next shipment inline.
Club signup and self-service: Guided club enrolment in the conversation - tier comparison, allocation selection, payment - plus frequency and delivery changes. Rolling out now.

Klaviyo - email capture

A guest shares name and email once; a Klaviyo profile is created and enrolled in your list in a single step, ready for consented campaigns.

Awtomic - Shopify subscriptions

Subscription awareness: Members see status, cadence, next billing date and box contents inline.
Subscription selling: Only genuinely eligible products get subscription treatment, bottle-count tiers apply their discounts automatically, and the selling plan completes through Shopify checkout.

RedChirp - human hand-off

Live today at Goosecross Cellars.

When a guest asks for a human, the request, chat history and topic route to your team as an SMS conversation in the right inbox.

WineHub - club recognition on Shopify

Club status and tier are read from the member's own Shopify customer tags - no separate system to connect - and shape greetings, recommendations and checkout.

Your system not listed?

We integrate with what you run. CRM, booking engine, PMS, POS, menu platform - we have the full engineering capability in-house and build the integration so you never need a second vendor. Scoped and quoted after a short discovery call, usually same-day.

Talk to us →RedConcierge overview →

Shopify - storefront and admin

Customer recognition: A recognized shopper opens the agent and contact details, saved address and club indicators load, so every reply is personalized from the first message.
Order history: Recent orders answered inline, with line items and dates from live Shopify data.
Your catalogue as cards: Products render as recommendable cards with current price, availability and stock, kept current by scheduled sync and webhooks - recommendations never drift from your live catalogue.
Cart, quantities, discounts: The agent creates and manages the Shopify cart in-chat - add, update and remove items, apply discount codes and subscription selling plans, totals refresh instantly.
Delivery preparation: Contact and address supplied, delivery options fetched, chosen method applied - the order fully prepared in the conversation.
Payment: The prepared order hands to Shopify's own secure hosted checkout - card details stay entirely with Shopify.

Commerce7 - customer, cart, checkout and clubs

Live today at Potter's Vineyard.

Customer login and profile: Members log in inside the widget; profile, addresses, saved cards, orders and clubs load for a fully personalized session.
Cart and checkout, fully in-chat: Anonymous or logged-in carts, real pickup locations and shipping regions validated, and the order charged directly through Commerce7 - confirmation in the chat, no site redirect.
Payment handling: Saved cards complete orders without re-entry; new cards at club signup are tokenized client-side via Stripe, so the concierge never touches a raw card number - full numbers live only in Commerce7's PCI-compliant vault.
Club discovery and membership: Live club data as membership cards; members see their active club, delivery method, payment on file and next shipment inline.
Club signup and self-service: Guided club enrolment in the conversation - tier comparison, allocation selection, payment - plus frequency and delivery changes. Rolling out now.